Welcome to Swoope Online Shopping Store !

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FAQs

Simply add your postcode to the home page to see shops in relation to your location.

Each shop might offer their own home delivery services so prices may vary. In some areas Swoope Local offers same day or next day delivery. These prices start at £2.99 but will be stated at the checkout.

The products will have a same day delivery badge on them. If you miss the same day delivery cut off time this will change to next day automatically. You will also see this at the checkout page.

Each shop can offer their own delivery options themselves which will involve a long list of potential delivery partners like DPD or royal mail ect. Same day deliveries are done by Swoope Locals own delivery drivers.

Swoope Local uses some of the biggest payment gateway partners so you can pay through visa or mastercard.

Yes, go to MY ORDERS in your account menu and you will be able to see the live status update of any item you have ordered. If it's a tracked order you can see details here.

If the product you order has same day delivery option you can select this at the checkout. If you miss the cut off time for that day it will automatically default to next day delivery. If the shop offers their own postal deliveries then you will see the details in the checkout.

You can select Click & collect in your shopping cart or checkout screen.

If you need to cancel an order not yet despatched then go to MY ORDERS and request to cancel. If it's been dispatched or you need a refund within the limited time, you will see a request refund button on the order details. Here you will request the refund and have to wait for the individual shop to respond. Each shop has the right to refuse a refund if you haven't met the standard terms in the buyers t&c's. They will then request the item to be sent back to process a refund. If you feel you are unjustly refused a refund then contact our support team on support@swoopos.com.

Each shop will offer different delivery options and times. These can be found on the checkout page or under the details of the venue.